With Maergo, returns are simple. In fact, Maergo handles the entire return-to-sender (RTS) process for you.
Packages may be returned for a variety of reasons. These might include:
- Non-compliant label
- Incorrect (or incomplete) address
- No signature (if required)
- End customer refused
Regardless of the reason, such packages need to make their way back to the shipper. Maergo consolidates, reverse sorts, and arranges for all RTS shipments to be returned to the shipper on a bi-weekly basis. An RTS recap will be provided with each return load which lists the packages returned along with a reason (if provided). Recaps will be distributed by your account manager as soon as the information is available.
Once your shipment's tracking status is marked as Return-to-Sender, you can expect to receive it back within 3-4 weeks.